Shipping and return policies for Raised By Swans

Shipping Info
All postage rates given are for basic air or ground shipping (i.e. no tracking); if you require a tracking number, please write to raisedbyswans@gmail.com for pricing.

Regarding updated IOSS rules for the EU; VAT is included in the purchase price and so does not need to paid upon receiving. To ensure this, IOSS (VAT) information will be clearly attached to the outside of each package.

IMPORTANT NOTE: Though it seems to be improving, the new EU IOSS system remains imperfect and unpredictable, and support staff at Bandcamp agree that even when sellers do everything correctly in terms of customs forms/documentation, buyers are sometimes still charged additional VAT upon delivery.

On this note: Bandcamp has offered to refund the extra VAT if a copy of a receipt (or other proof of VAT paid upon arrival) is sent to them (contact link here: bandcamp.com/contact?subj=Refund%20Request).

In Canada, CDs are shipped by default via regular mail; to the US and overseas, by standard airmail ("small packet air"). In Canada and the US, expect delivery in 1-2 weeks. For all overseas destinations, please allow between 2 to 6 weeks for delivery.

Note: Please supply as detailed an address as possible, and if comfortable with doing so, a telephone number at which you may be reached - this can be helpful in ensuring delivery, especially in densely populated areas.

Please email raisedbyswans@gmail.com with any questions or concerns. Thank you.
Return Policy
If CD is damaged or unplayable upon arrival, please write to raisedbyswans@gmail.com to arrange for redelivery.